Listening is …
the heart and soul of leadership;
the ultimate leadership competence;
the lifeblood of relationship;
the essence of respect; and
the spirit of life.
I have spent the past 30 years studying, practicing, teaching, researching, and writing about LISTENING and its direct connection to LEADERSHIP. I have realized one main thing: IF YOU LISTEN BETTER, YOU WILL LEAD BETTER. Why? Because listening is at the core of all human behavior and especially at the root of effective leadership. Listening is the thing we do the most of in our life, except breathing.
ARE YOU ONE OF THEM? It’s estimated that the majority of adults do not have any formal listening education. Yet, the average person misunderstands, ignores or forgets at least 75% of what they listen to. ‘Listening’ is definitely not the same thing as ‘hearing’. The costs of poor listening are too high to ignore, including loss of relationships, opportunities, trust, respect, credibility, money, and even loss of life, just to name a few. People lose when they don’t listen!
This website contains both free and affordable resources for you to increase your LISTENING LEADERSHIP performance. It consists of the Listening Seeds blog, the Listening Pays book, articles, assessments, one-on-one listening and leadership coaching, courses, seminars, podcasts, speeches, and retreats. I have also created the Listening Pays Facilitators Certification Program for qualified professionals in which you will be equipped by me to deliver the Listening Pays Workshop to your organization.
Join me on the journey. I encourage you to invest your time, effort, and energy in your listening leadership performance. It is a lifelong process and the results will prove invaluable to you. It has for me. LISTENING PAYS!
Rick Bommelje, Ed.D., CLP
Lifelong Listening Student
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FREE resources for you to increase your LISTENING LEADERSHIP performance. It consists of articles, a blog, audio podcasts, videos, and the Listening Habits Test.
Click here to purchase online Available on your tablet or smartphone for $6.99! Sales Director Stu Preston is a man at a crossroads. After being given six months to improve his performance or find another job, Stu is clueless
Several years ago, I was employed with a company as a Credit Manager. I was responsible for minimizing the accounts receivable and bad debt. Even with success at this position for 8 years, and less than 1% bad debt on approximately 20 million in annual sales, a very unfortunate event occurred. The list of people involved begins with a sales staff of 4, 1 business owner, and myself. Charged with the responsibility to cut off customers that begin to show signs of faltering financially, I sent out the order to stop selling to a particular customer. A rather large customer, and in an industry with a perishable product, the owner very vocally decided to override my decision. After trying to reason with him, and providing substantial backup that the customer was in trouble, he told me that he knew what he was doing and it was not my concern.
Feeling totally humiliated over the compromising incident, and after years of having the boss’ full support, I decided that it was in my best interest to locate other employment. The morale of the staff was devastated, as it was quickly understood that the rules were not fairly enforced. When this episode first began the amount on the books was approximately $20-30,000 of current and past due sales. When it all ended, some nine months later, I learned that the loss due to bankruptcy totaled in excess of $100,000. Sadly, the company I worked for was already financially strapped due to the recent construction of a 22 million dollar facility, and this incident made the situation even worse off. During the years following my departure they sought to re-employ me, and that did give me consolation as they formally apologized and told me I was right.
LISTENING PAYS…..IF YOU MAKE THE INVESTMENT
I received the following example of a huge listening breakdown that resulted in a $1 million loss. “There was a huge communication breakdown at the commercial bank that I work at between a sales executive and a portfolio manager. Sales
Listening leads to learning, which sets the stage for innovation. Innovation is more likely when employees are well informed about the customer, unafraid to try something new, and committed to the organization’s success. Charles Schwab uses multiple methods to listen
It is the call the parent of a teenager dreads. The policeman phoned at 2:30 A.M. to tell this single mother that her daughter is at the police station. She had been picked up in the wake of a wild
Listening leaders are searchers and seekers. They cultivate a listening habit of curiosity. Although they recognize the simple reality, ‘We cannot listen to all people talk on all things at all times,” productive listeners are careful not to turn off