Useful Resources to
OPEN THE GATE to INCREASE your
LISTENING LEADERSHIP PERFORMANCE

BETTER LISTENING =
BETTER LEADERSHIP

A Letter from Rick

Listening is …
the heart and soul of leadership;
the ultimate leadership competence;
the lifeblood of relationship;
the essence of respect; and
the spirit of life.

I have spent the past 30 years studying, practicing, teaching, researching, and writing about LISTENING and its direct connection to LEADERSHIP. I have realized one main thing: IF YOU LISTEN BETTER, YOU WILL LEAD BETTER. Why? Because listening is at the core of all human behavior and especially at the root of effective leadership. Listening is the thing we do the most of in our life, except breathing.

ARE YOU ONE OF THEM? It’s estimated that the majority of adults do not have any formal listening education. Yet, the average person misunderstands, ignores or forgets at least 75% of what they listen to. ‘Listening’ is definitely not the same thing as ‘hearing’. The costs of poor listening are too high to ignore, including loss of relationships, opportunities, trust, respect, credibility, money, and even loss of life, just to name a few. People lose when they don’t listen!

This website contains both free and affordable resources for you to increase your LISTENING LEADERSHIP performance. It consists of the Listening Seeds blog, the Listening Pays book, articles, assessments, one-on-one listening and leadership coaching, courses, seminars, podcasts, speeches, and retreats. I have also created the Listening Pays Facilitators Certification Program for qualified professionals in which you will be equipped by me to deliver the Listening Pays Workshop to your organization.

Join me on the journey. I encourage you to invest your time, effort, and energy in your listening leadership performance. It is a lifelong process and the results will prove invaluable to you. It has for me. LISTENING PAYS!

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Rick Bommelje, Ed.D., CLP
Lifelong Listening Student

LISTENING ERROR

THE MILLION $ LISTENING ERROR

By on August 20, 2016

I received the following example of a huge listening breakdown that resulted in a $1 million loss.LISTENING ERROR

“There was a huge communication breakdown at the commercial bank that I work at between a sales executive and a portfolio manager. Sales executives make calls to current customers as well as establish new customers. They sell all business-banking products, which include loans up to $2 million. Portfolio managers are responsible for all credit issues that involve a new or existing loan. Any loan package that is presented by a sales executive must have all of the necessary documents for the portfolio manager to process.

A sales executive forwarded a loan package to the portfolio manager for processing. Upon reviewing the request, the portfolio manager detected that there were missing items in the package. She called the sales executive and informed him of the situation and he indicated “he would meet with her as soon as he could clear his schedule.” The portfolio manager also sent the sales executive an email confirming the issue. The loan was then placed in a pending status until the issue was resolved.

Three days later, the sales executive called the portfolio manager to check the status of the loan request. After sharing with him that the loan was still in pending status, the sales executive became very upset and began to yell and scream. His customer had not been contacted within the normal 24-48 hour notification time frame. He quickly called his customer back only to learn that they had gotten a loan from another bank.

Later, the sales executive admitted to the portfolio manager that he did not pay attention during their first telephone conversation nor had he read any of his pending emails. The costs = a $1 million deal to the bank plus an embarrassed sales executive.”
The costs of ineffective listening mount up quickly.  LISTENING PAYS!…IF YOU MAKE THE INVESTMENT
 

LISTENING-BASED INNOVATION

LISTENING-BASED INNOVATION

By on July 24, 2016

Listening leads to learning, which sets the stage for innovation.  Innovation is more likely when employees are well informed about the customer, unafraid to try something new, and committed to the organization’s success. Charles Schwab uses multiple methods to listen

THE POWER OF THE PAUSE

THE POWER OF THE PAUSE

By on June 25, 2016

It is the call the parent of a teenager dreads. The policeman phoned at 2:30 A.M. to tell this single mother that her daughter is at the police station. She had been picked up in the wake of a wild

LISTENING LEADERS ARE SEARCHERS AND SEEKERS

LISTENING LEADERS ARE SEARCHERS AND SEEKERS

By on May 23, 2016

Listening leaders are searchers and seekers. They cultivate a listening habit of curiosity. Although they recognize the simple reality, ‘We cannot listen to all people talk on all things at all times,” productive listeners are careful not to turn off

WARNING NOT LISTENNG

THE COSTS OF NOT LISTENING ARE MOUNTING UP!

By on April 23, 2016

THE COSTS ARE MOUNTING UP! The following real example submitted by a listening leader, who wants to go anonymous, shows what happens when listening breakdowns occur. “I am a part of a sales team for a retail store in a