Listening is …
the heart and soul of leadership;
the ultimate leadership competence;
the lifeblood of relationship;
the essence of respect; and
the spirit of life.
I have spent the past 30 years studying, practicing, teaching, researching, and writing about LISTENING and its direct connection to LEADERSHIP. I have realized one main thing: IF YOU LISTEN BETTER, YOU WILL LEAD BETTER. Why? Because listening is at the core of all human behavior and especially at the root of effective leadership. Listening is the thing we do the most of in our life, except breathing.
ARE YOU ONE OF THEM? It’s estimated that the majority of adults do not have any formal listening education. Yet, the average person misunderstands, ignores or forgets at least 75% of what they listen to. ‘Listening’ is definitely not the same thing as ‘hearing’. The costs of poor listening are too high to ignore, including loss of relationships, opportunities, trust, respect, credibility, money, and even loss of life, just to name a few. People lose when they don’t listen!
This website contains both free and affordable resources for you to increase your LISTENING LEADERSHIP performance. It consists of the Listening Seeds blog, the Listening Pays book, articles, assessments, one-on-one listening and leadership coaching, courses, seminars, podcasts, speeches, and retreats. I have also created the Listening Pays Facilitators Certification Program for qualified professionals in which you will be equipped by me to deliver the Listening Pays Workshop to your organization.
Join me on the journey. I encourage you to invest your time, effort, and energy in your listening leadership performance. It is a lifelong process and the results will prove invaluable to you. It has for me. LISTENING PAYS!
Rick Bommelje, Ed.D., CLP
Lifelong Listening Student
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FREE resources for you to increase your LISTENING LEADERSHIP performance. It consists of articles, a blog, audio podcasts, videos, and the Listening Habits Test.
Click here to purchase online Available on your tablet or smartphone for $6.99! Sales Director Stu Preston is a man at a crossroads. After being given six months to improve his performance or find another job, Stu is clueless
Leigh Perkins, former CEO of Orvis Co., a sporting goods mail order company, listened his way to success. Early in his career, as a sales professional, Perkins learned the key to good salesmanship isn’t demonstrating the virtues of a product, but demonstrating the virtues of a product the customer needs. “You have to find out what your customers are really interested in – in what they want before you can sell them anything,” Perkins wrote in his memoirs A Sporting Life, “The way to learn is to listen to what they have to say.”
Listening made a difference. While the number of demonstrations he gave plunged by about 50%, his success rate in making a sale went from 15% of demonstrations to 70%. His commissions rose by 400% and he took the lesson to heart.
He bought Orvis Co. in 1963; at the time annual sales were $500,000. By the time he retired in 1992, yearly sales had reached $100 million. How did he do it? He made sure Orvis employees followed his example and listened to their customers.
“I insisted that just before Christmas every year, all the company officers and top salaried employees take a shift on the order phones,” Perkins said. “I believed it was important for all of our staff to know who our customers were and what they were thinking.”
Leigh Perkins quickly realized that fishing for customers requires peak performing listening.
LISTENING PAYS IN MANY WAYS – – IF YOU MAKE THE INVESTMENT!!
COMPARING: Comparing makes it hard to listening because you are always trying to assess who is smarter, more competent, more emotionally healthy – you or the other. MIND READING: The mind reader doesn’t pay much attention to what people say.
A man attended a meeting where the guest lecturer was extremely long-winded. When the listener could stand it no longer, he got up and slipped out a side door. In the corridor he met a friend who asked, “Has he
Following is an example of how one manager realized the value of listening: “My secretary said to me today, “Steve, you’re not listening to me.”, and she was right. It was an awakening for me. I had totally tuned her
I received the following example from a listening leader who deeply listened and responded with an important decision. Her boss chose not to listen. The results are devastating. Several years ago, I was employed with a company as a Credit