First and foremost, great listeners choose to improve their listening attitudes and refine specific listening skills. They consistently and systematically focus on the multiple intents, thoughts, desires, and concerns of others. They project energy in the commitment to listen fully to others. With appropriate humility and a perceptive plan, they listen to the needs and dreams of selected speakers. They control their environments and adapt to the source of each message. They are other-centered and as a result serve as “great listener” role models to those they lead and serve.
Second, great listeners invest significant time, energy, and effort in developing other great listeners. To paraphrase Alexander Solzhenitsyn, “The salvation of mankind lies only in making ‘great listening’ the concern of all.”
Third, listening greatness expands when leaders at all levels and in all arenas make a concentrated effort to promote listening greatness beyond their circle of influence. Listening greatness will only be compounded when great listeners teach other great listeners how to teach others the pathway to listening greatness. The need to develop “Listening Organizations” is great and opportunities are endless.
All truly great listeners appreciate the simple truth that the trail to listening greatness is neither easy nor simple. It challenges the best as the trail travels through the forests of speakers, many of whom have little to say and/or do not say it well. True listening greatness is insured when great listeners travel together.
The commitment to strive for listening greatness is a noble and unending goal. When achieved, everyone wins.LISTENING PAYS!
Listening Leaders confront conflicts by consciously cultivating courage. In environments of unending conflict, effective listeners meet the harshness of words and actions of others with courageous acts and actions of listening. Although most leaders remember the old adage: “Sticks and
J.W. Marriott, Jr. is Executive Chairman and Chairman of the Board of Marriott International, Inc., the largest lodging company in the world. In this excerpt, he captures the essence of listening. When was the last time you sat down with
Jack Lowe Jr. is the former CEO of Dallas-based TDIndustries, one of America’s premier contracting and facility service companies. Jack understands the value of listening commitment. Rated by FORTUNE magazine as one of the TOP 100 Best Companies to Work
When you want to hear from others (and you should because it adds to the pool of meaning), the best way to get at the truth is by making it safe for them to express the stories that are moving
Impressive listening skills have been identified as one common characteristic of credible leaders. A willingness to listen carefully to constituents and, if necessary, to hear the bad news keeps leaders from being isolated from critical feedback. When they can get
A son and his father were walking on the mountains. Suddenly, his son falls, hurts himself and screams: “AAAhhhhhhhhhhh!!!” To his surprise, he hears the voice repeating, somewhere in the mountain: “AAAhhhhhhhhhhh!!!” Curious, he yells: “Who are you?” He receives
One of our very able leaders recently was made the head of a large, important, and difficult to administer public institution. After a short time he realized he was not happy with the way things were going. His approach to
N. Williams has demonstrated what it takes to be a Listening Leader with his following story: “This week it struck me how guilty I am of getting wrapped up in the noise and chaos of over communication and allowing this
Peter Drucker, the Father of Modern Management, identified the eight practices of effective executives, threw in a bonus practice: “This one is so important that I will elevate it to a rule: Listen first, speak last.” The essence of leadership