BETTER LISTENING =
BETTER LEADERSHIP

Viewing: Listening Coach

BE UNIQUE – LISTEN

By on April 27, 2017

One of our very able leaders recently was made the head of a large, important, and difficult to administer public institution. After a short time he realized he was not happy with the way things were going. His approach to

FISHING FOR CUSTOMERS…..BY LISTENING

By on January 18, 2017

Leigh Perkins, former CEO of Orvis Co., a sporting goods mail order company, listened his way to success. Early in his career, as a sales professional, Perkins learned the key to good salesmanship isn’t demonstrating the virtues of a product,

KNOW WHEN TO STOP SPEAKING

By on November 24, 2016

A man attended a meeting where the guest lecturer was extremely long-winded. When the listener could stand it no longer, he got up and slipped out a side door. In the corridor he met a friend who asked, “Has he

THE COSTS OF NOT LISTENING ARE MOUNTING UP!

By on April 23, 2016

THE COSTS ARE MOUNTING UP! The following real example submitted by a listening leader, who wants to go anonymous, shows what happens when listening breakdowns occur. “I am a part of a sales team for a retail store in a

FIGHTING THE INNER ASSESSMENT

By on December 23, 2015

Two competitive U.S. corporations were working on a joint project. The first step was to build a team composed of engineers from both companies. They were all very committed. The project was going to be profitable for both companies ($650

THE POWER OF DEEP LISTENING

By on October 23, 2015

The term ‘active listening’ is a frequently used term that means a person is a great listener. But the reality is that a person could be faking it, engaging in surface listening and send off the impression that they are

VOICE TONE – IT’S YOUR CHOICE

By on September 28, 2015

How is your tone of voice? Researchers claim that up to 40% of your verbal communication is made through tone of voice. Sometimes, it’s even more than that. The 4 elements of voice tone (pitch, speed, volume and emphasis) combine

HOW TO MEASURE YOUR LISTENING

By on January 4, 2014

  “If you can’t measure it, you can’t improve it.”  This is one of the most important business quotes from Dr. Peter Drucker, Father of Modern Management.  Dr. Drucker has left us with this sage advice that we can use

LEAD LIKE A THERMOSTAT

By on June 17, 2013

Leaders don’t just take the temperature of their team or their organization, they control it.  A thermometer takes the temperature; a thermostat regulates it.  So goes the life of an effective leader, otherwise known as….the thermostat. To create change, you

FACE CONFLICT HEAD ON – PUT THE BUBBLES ON THE TABLE

By on June 17, 2013

Conflict between individuals is an unavoidable part of working life.  However, the way disputes are managed will determine whether there is positive resolution or damaging fallout for both employees and the organization.  Studies reveal that over 65% of performance problems